There is no telephone number for RW, there is an email system for problems but your best bet is here on the forum. You’ve not used a ‘responsive theme’ which is why it won’t display on a phone, there are several responsive themes that come with RW, try using one of those.
The email problem will probably take a bit more info from you to solve, this is a very active forum with many skilled users who help out newcomers regularly, I’ sure your problems can be sorted!
I’ve got to be honest here, I can’t remember which ones are supplied with RW! Personally I use an ‘addon’ called Foundation for all my sites. You can test a Theme yourself by loading a Theme, going to ‘Preview’ and then change the menu drop down to ‘iPhone’.
Thank you for that, ill play about with a new project before applying it to my website, Thank you, your picture has made it easy for me to play with this problem.