I added that to show the two things that I tried…originally, I only had one.
What I really want to accomplish is getting the SFTP option working, because this is the best solution for us and the reason I was drawn to Dispatch in the first place.
I don’t mind that it is not working right now, as I get to understand how to troubleshoot these kind of issues better.
But I don’t seem to have access to any logs or anything that would shed some light on the problem. The SFTP server that I am connecting to is used by us all the time for SSH connections, so I now that the address, port and etc are correct. I just don’t understand how you accomplish the sftp connection and if the host could be doing something that might get in the way.
You might contact little oak hosting support. There is away to enable logging would be in logs directory if enabled. They have excellent support by support ticket, live chat and phone.
If you’re SSH-ing into the server usually, have you made sure that for the stack that the username is able to authenticate with just a password (just in case you’re authenticating with SSH keys in other SSH connections)?
I suspect that it is a problem with the host, but it would be nice to be able to see what connection strings are generated, so that I could try them out manually.