Help RW crashes


(TC Carr) #1

OK here it goes;

Lost the cart icon and RW was flakey, getting flakeyer.
I wiped RW and all the folders I could find. Redownloaded latest RW6. Can’t get the register window to show. The update window is finicky, sometimes it shows and sometimes not.
When I select any project RW instantly crashes. Even the samples.

Macbook 2010 with 10.11.6

TCC:}
this penguin very frustrated


(TC Carr) #2

RW7 just crashes but gives this report:

Process: RapidWeaver 7 [25000]
Path: /Applications/RapidWeaver 7.app/Contents/MacOS/RapidWeaver 7
Identifier: com.realmacsoftware.rapidweaver
Version: 7.4 (18678)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: RapidWeaver 7 [25000]
User ID: 502

Date/Time: 2017-05-24 16:08:27.500 -0700
OS Version: Mac OS X 10.11.6 (15G1421)
Report Version: 11
Anonymous UUID: A202E4D6-3D76-043B-0946-C492574D412E

Sleep/Wake UUID: EB1098A7-E258-4B53-A262-F9B4962C0786

Time Awake Since Boot: 400000 seconds
Time Since Wake: 8000 seconds

System Integrity Protection: disabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffff800cd7f0e46f
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0xffff800cd7f0e46f:
–> shared memory 00007fffffeae000-00007fffffeaf000 [ 4K] r-x/r-x SM=SHM


(Doug Bennett) #3

Not sure what you “whipped”. You said you downloaded latest RW 6 but crash report shows RW 7. Don’t think that is causing the crash, you should still be able to run rapidweaver in trial mode.

Might want to contact RealMac support.


(TC Carr) #4

I trashed all files I could find that said ‘realmac’ . I have tried both RW6 and now RW7. I’m thinking it is something other than RW but I do not know what. The weird is after trying to open a project RW6 crashes on startup. If I trash the prefs it opens again, but wont open any projects not even the sample ones???


(LJ) #5

Make sure you have properly uninstalled RW: Quote from Nik Fletcher:

If you want to remove RapidWeaver, and all addons, you can:

  1. Move the RapidWeaver.app file to the Trash.
  2. Locate the ~/Library/Containers/com.realmacsoftware.rapidweaver6 folder and move that to the Trash.
  3. If you do #2, you must immediately restart your Mac.
  4. Seriously: you must restart your Mac - the Container folder is managed by the system and you will be unable to re-enter your serial numbers when you reinstall RapidWeaver.
  5. Have you restarted your Mac? If so, good. Now’s the time to download RapidWeaver: http://realmacsoftware.com/rapidweaver/#releasenotes17
  6. Assuming you’ve restarted your Mac in #3, launch RW and start afresh.

Note: I know I’ve repeated myself a few times about the restarting of your Mac when removing the RapidWeaver container folder. But you absolutely must in order for OS X to recreate that location when you relaunch a fresh download of RapidWeaver.

An of course make sure you have any serial numbers to hand…


(TC Carr) #6

OK;

Have done the above several times.
RW will not register. The option to register is in the menu but selecting it does nothing. No window appears.
It still crashes whenever I try to open ANY project???


(TC Carr) #7

In desperation I installed RW6 on a different computer.
Installs and registers fine. No crashes.

BTW; How do I register Rapid Cart 3??? I have forgotten.
Need that to get the cart working

If that all installs then a test publish to a hidden directory.

Fingers crossed


(TC Carr) #8

Ok the other computer I found the register button on the RC pages but the test site still does not have a functioning cart