I am still using RW6.3.8 and have recently noticed it getting slower and slower. So I thought I would have a look at the Support Logs by clicking on Copy Support Logs in the RW Help. That was a very big mistake. My Mac instantly became unresponsive and locked up, and nothing I could do except a hard reset got my Mac working again.
Anyone know where the Support Logs are?
On restart, no RW Error Reporter appeared, so I though I would email RM and then looked for a Contact RM or Submit Bug Report link in the RW Help but was surprised that there is no such link. So I clicked on RM Software Website to find the best email to use. The link was dead and in fact nearly all of the links in the Help are dead 404 links. Even the RW Manual link is dead, i.e. there is no in App help!
Then I noticed Sample Projects in the Help which revealed a selection of projects and noticed that some have what look RW7 icons. ( I also have RW7installed but don’t use it.) I clicked on one of these RW7 looking icons and get the following error message below.
As a big fan and supporter of RW, this is very frustrating, but for a new user this must be an instant turn off.
It’s all a bit of a shame and these things should not be happening.