I am selling digital guides and books using the amazing Cartloom platform from @yabdab and @nickcates. The store checkout process works perfectly and includes an email receipt to my customers complete with download links. This all works flawlessly on a computer, BUT…
On a handheld device using the Gmail app, the download links don’t work.
(This may be fixed since the downloads are no longer zipped. Could someone with the Gmail app test this for me? Thanks)
One of my products is 4 items in a ZIP file. Many handheld devices don’t know what to do with a ZIP file.
Ideally, I would love for my customers to be able to buy these PDF files from my Cartloom store and download/add them to their reader of choice. This would likely be iBooks on iOS and whatever is most common on Android.
My products are currently hosted on Amazon S3, could that be the problem? Or the ZIP file? I just don’t know.
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It, will be interesting to see how this works out. I have a couple of downloads in my site that are zipped pdfs as well. I tested my own with my iPad just yesterday. I know that I can download a zip file on my iPad, I just can’t open it. I get options to open in a couple docs or send to Dropbox etc.
I was able to download in my iPad, save to documents app and then use that app to open all 4 pdfs. So I guess the answer is “if they have an app that will open zips” it will work. But I agree that would be much better if it was native PDF. Is there no way to tell cartloom to send multiple downloads?
Or I guess you could combine the pdfs into one master PDF with four sections.
This is really not a Cartloom specific issue, but of the mobile OS you are using. As some have already said, you can likely download the files, but opening them is a different story. If the iPhone / Android can open the files, then it should not be a problem. Otherwise, instruct users to download via a desktop. Or do not zip them and just deliver the PDF straight away.
So just to clarify @yabdab, It’s always best to use the most commonly available method for the most people/devices, right?
Since it seems like many of my customers are downloading directly to iOS and Android (and many of them w/o the ability to unzip), individual (non-zipped) files make the most sense for downloads.
As I was reworking my Cartloom store yesterday, I ran into an issue with groups vs. bundles. There is not much said about this in the help pages. Could you help me understand the distinction?
Just an idea here, and it has really nothing to do with Cartloom, but have you seen Joe’s Agent stack? You can use that to determine what device or computer your customers are on. Then you can deliver them the right download.
I have seen the new Agent stack and I see possibilities for all kinds of uses. I’m trying to wrap my head around what that would look like in conjunction with Cartloom.
I am assuming that I would have multiple versions of each product that would each be sold to and tailored to the device someone is using when buying it. Do I have that right?
It’s great to know about GoodReader, thanks. The problem for me is that I don’t want to require customers to download a third-party app merely to have access to their purchase from my store. Does that make sense?
Bottom line is, the device would need to support the file type you plan to deliver. For example you would not want to send a Mac user a .exe file, it would be useless. I hope this helps answer you question.