Pleased to hear you’ve had a positive experience. We’ve had a number of tech issues raised with them, and they’ve always been most polite and helpful. I can’t, however, say that they’ve been particularly forthcoming with information on the causes of issues we’ve experience, or particularly effective at solving them, unfortunately, and I mean that with no ill will – that’s just our experience since being migrated to Krystal.
We’re on an Ares server, and are not able to login via non-secure connections (standard FTP). Any repeated attempts to do this results in an IP block for us, and either a 20 minute wait for the IP to clear, or manual unblocking via Krystal’s client area (of reachable).
We can only use ‘Extended Passive’ and ‘SSL for all communications’ in RW or we can’t connect. At the moment, the speed (number of connections) is irrelevant, as we’re unable reach our server from within our own organisation (which points to yet more blocking), but we’ve never been able to use any more than a single connection, as this spawns multiple connections that sit idle and eventually lock us out again.
We’re experiencing major issues with our hosting at the moment: our website is appearing only intermittently, including the cPanel and all mail for our organisation. I know there were some major updates at Krystal yesterday, which coincided with our issues, so I’m erring on the side of a misconfig at Krystal’s end.
Of course, it may also be DDOS related, as I know Krystal were the subject of an attack a few days ago. We’ve been in communication with Krystal all morning, but we’ve not heard for almost an over hour, aside from assuring us there are no issues!