I have made several sites in RW6 and they all work fine. Yesterday however I wanted to change one page in one of the project with a photo slider and when I inserted one picture, the program looped and I had to reboot my Mac.
Now this project cannot be opened again, can anyone help me or have a suggestion? The site is still live but cannot be edited anymore
There is no import function in RW and I have no backup from the correct last file
What’s the error message you get when you try to open the project?
If no backup and the project is truly corrupted, there is little to be done other than rebuild it. Use an FTP program, download all the files from the server (This way you have access to your resources, can view the source to see the stacks used on each page, etc). When copying text, be sure to paste it into RW Project using Paste as Plain Text so you’re not copying formatting into the project and possibly causing issues with your site.
After rebuilding, Export to a desktop folder and preview, making sure it is close if not exactly the same as your online version, tweak as necessary and you should be good to go.
So sorry to hear of such a disappointing experience
You might want to investigate why you had to reboot you entire Mac: under OS X each Application runs in its own protected memory space and it’s rare - especially in the case of well-written and well-established software like RapidWeaver - for an entire system to be compromised.
Have you tried looking in your logs for a clue as to what could have been going on?
Log files are a specialist area. But I suspect that RealMac’s engineers would find this useful. Suggest opening a ticket with them. At the very least they will want to know whether RW really is responsible for crashing your entire system!
Which exact versions of RW and the OS are you ringing, Pascal?
The project sandwich file definitely has corrupt files in it for 5 different pages, from what I can gather, is that you had an Adobe product open at the same time whilst using RapidWeaver and some of the Adobe stuff somehow got into the sandwich (project).
Renaming the project did nothing
Relocating the project did nothing
Making a copy did nothing
Theme name, plugins and stacks used for this project
What you were doing when RapidWeaver crashed
What other apps you had open at the same time, if you can remember
A crash report from the RapidWeaver logs…
The RapidWeaver logs can be generated by opening RapidWeaver -> Help -> Copy Support Logs
Paste these into a TXT file and save it as “yourname_project_logs.txt”
ZIP the project file and the TXT file you just created and upload to the same sharing service and provide link in the email to support
Please provide them with a link to this thread too so they can see what was tried.
When it crashed on me, I sent the Crash reporter logs to them as well so they have a heads up, you can reference that as well if you like in your email to them.
This will give them the most complete picture of what was happening when the crash occurred and possibly why.
Sorry I couldn’t be more help with this but this definitely will give you and Realmac Software the best chance of finding and possibly repairing the issue (NO Guarantee though).
No option but to rebuild from live site… sorry dude!
I just came across this thread. When you do send in a report/file to Realmac Software please also send an email to support@realmacsoftware.com in addition to the file via WeTransfer. If we don’t expect the file then we won’t know what to do with it (and won’t start looking at it). I’ve connected that file to this thread now.
There’s really no way to import data that way into RapidWeaver, although you should be able to download the actual html (etc?) files from your site via ftp and reconstruct a new project using the text and graphics etc which you can display - after you have downloaded them - in a browser locally.
In total sympathy and support, may I suggest this and one of these?