Let me check the error log for the particular page if it registers any error. I am not sure if it is the version because at your end, it seems okay, but on my end it doesnt even go through. Give me a minute while I check the logs in the hosting site.
[14-Jun-2017 13:05:46 America/New_York] PHP Notice: Undefined index: HTTP_REFERER in /home/qurimax/public_html/utagg.it/rw_common/plugins/rapidcartpro/system/RCController.php on line 259
[14-Jun-2017 13:14:24 America/New_York] PHP Notice: Undefined index: HTTP_REFERER in /home/qurimax/public_html/utagg.it/rw_common/plugins/rapidcartpro/system/RCController.php on line 259
checking now for crash logs in the server now.
Like Jason said you do have a pretty old PHP version. I would suggest upgrading to 5.6+ or 7 and see if that fixes anything.
I did not find any record of any crash in the logs. it seems like the request gets stuck somewhere. You mentioned that my PHP version is a bit old. Any tip on what version should I be using?
Will try checking with my hosting provider for an upgrade. I think it’s in my cpanel settings… let me check
I switch to 5.6 version. checking it now.
I still experienced the “crash” like issue using version 5.6 version of PHP
Yes depending on your host it’s not always instant. Give it 20 mins, clear your cache and give it another go.
will wait for it to take effect then.
Weird. If the newer PHP doesn’t fix it (PHP 7 is ideal, if possible, but 5.6 seems to be good enough for most things now) and unless that error above means anything to @rob I’d check in with your host, I guess, and see if they know.
I just tried again and it was wayyyy faster. Your checklist is now showing 5.6 as well: http://utagg.it/shop/index.php?checklist
When I checked the line where the error was pointing, what’s in there is just the referer redirection condition:
RCUtilities::redirectToURL($_SERVER['HTTP_REFERER']);I attempted to order again and still the same issue. The add to card icon is just spinning and it i attempted to load my other site (kontak.me) and it too wasn’t loading .
Ah that sucks. I thought the PHP fixed it as the last time was very snappy or me. I’m well past my area of helpfulness though, unfortunately…
I waited for 30 seconds and attempted to click again and the order went through. But This 'freeze state is not acceptable. I just want to share with you that I cant launch the service with this kind of user experience. It’s June 15 tomorrow and I’m supposed to start selling tomorrow, but the user experience is not acceptable. Gotta to look for a different solution till this is fixed. Thanks for the assistance anyways. Hope you can still find time to fix it otherwise I really cant use it now. Good bye $60
Switching the site to maintenance mode. Users in kontak.me are complaining already why they cant access their pages. Ciao!
Just an update on my trouble shooting activity: I discovered that when I experience the “freezing” issue when adding the product to the cart after filling up the Option Text Fields, it wasn’t the server crashing but my device’s or PC’s session connection to my hosting server that gets disconnected after my repeated clicks to the “Add to Cart” button because it wasn’t doing anything when clicked. I tried replicating the problem in my mobile phone using the same WiFi connection as my computer and the ping command running in my computer did not time out when my RC UI in the smartphone froze after mulitple clicks to the Add to Cart button. This could mean one thing, the hosting server closed the session when the add to cart button was clicked several times because it may have detected multiple requests. Do you have any thoughts on this?