Today, I apparently had two orders from my webshop.
Neither shows up in the online admin page. One shows as a payment on Paypal.
The other has apparently vanished into the ether and I only know about it at all because the customer emailed me to check that I’d got it.
I haven’t changed any settings since the last order I received, which came though properly and shows up on the online admin and Paypal completely correctly.
Save Order Details is checked in the appropriate place.
Any clues please?
@Albertkinng Albert,
Not sure what that screenshot is from?
When I said contact support I meant to use there support email address `help@4gnd.com.
Not sure if 4 ground isn’t answering or not. They do have a history of “going dark” for support.
@rob @gibo ?
No, we aren’t “going dark”.
We simply don’t (always) monitor RW Community Forums for support on our products.
This is why I don’t accept PM anymore.
As said by @teefers, we provide support thru help@4gnd.com as written in documentation:
General Support
I will send an email then. I’ve been trying to contact @rob for a while with no luck, maybe I was trying with the wrong contact options. hopefully he get my email now.
Turns out the second customer’s payment hadn’t gone through, so it may be a Paypal issue.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
