I’ve spent a lot of time building 3 carts with RapidCart Pro I now face a new obstacle: getting the payments and invoices to go through. I’m hoping someone can help me get this working.
I couldn’t get the Sandbox function working so I have a small site already live. It’s not high high-traffic so I’m using it as an experiment. www.trudiemoore.com.au
When I order a product (like the Test Product), the payment gets through to the end then says there has been an error with the payment. However, the payment has actually gone through to PayPal. So you end up sending it several times before giving up. No idea why this is happening.
When the order appears in PayPal, the item is listed by the paypal order number, not the name of the item and variant. There’s no way to tell what anyone has bought. I must be missing something in the settings?
I try to set up the online Admin (Advanced version) to see if I can see the orders there. I’ve never used databases so I’m probably missing something here.
I added a database with username and password on the C-Panel using the Wizard
I put this info and the URL of the site into RCPro and the Admin Page appeared online. Phew!
However, no PayPal orders are appearing on the Admin page when I purchase. Maybe I’m missing something on the database settings?
This is the current problem I’m having in a long line of getting this cart set up and working. I have several big jobs that will be following and I’m getting nervous about how well this will work.
It would also be good to hear from people who’ve set up and worked with the cart without a problem.
I have my own troubleshooting notes I will happily share if I see anyone having the same dramas.