I have tried many over the years. I settled on Hostmonster several years ago. It was a great move for me. I have never like to use Rapidweaver’s built-in FTP support. A big reason is I read of all the problems other have with it. I prefer a program that is designed for that function only.
Hostmonster has 24 hour phone service. They are there anytime I’ve needed them. I have never had to wait more than a minute. They have a set it and forget service for me. They also work with you on pricing if you sign up for a few years at a clip.
I think it is unfair to attack any service with blanket statements. There is a reason the EIG group has so many large hosting names. They must be doing something right.
I wear all hats in my company. When I am working on my website I can’t just come back in a few hours to see how to fix something. For me, a live person is always the best. That being said I consider myself no expert on this topic. I can only speak to my personal experience.
A fun fact… invest a couple of hours in your Google Business page. You will be surprised at how much more local business you get… mine quadrupled.
I am using my website more as a secondary tool… not because I wanted it that way, because that is the way it turned out.