Greetings, I’m not finding where to contact RealMac billing privately.
I recently got an unexpected charge on my cc bill from RealMacSoftware. When I called the number listed with the charge I immediately get an automated message saying, “If a charge appears on your credit card and you do not recognize it, please visit ssprg.com” When I try to visit that website, it directs me to another website (that looks like Apple) but all kinds security warnings start popping up.
Is this a scam?
I don’t remember signing up for a subscription but I’m starting to wonder if this is somehow a subscription charge. If so, shouldn’t a notice be sent out prior to a charge appearing as well as a legitimate phone number and website listed with the cc charge?
Can you share a screenshot of where you’re seeing this number? I’m wondering if it’s an outdated number from our payment processor in some random directory - certain banks curate info from different databases.
We have a 3rd party payment processor, FastSpring, who most likely has this incorrect #. We do not offer telephone support. Either way, I want to let them know about this to protect our (and their) customers.
If you email me support@realmacsoftware.com I can sort out and make sense of the renewal and give clarity. Our licenses do automatically renew each year, sam day you initially subscribed, but we can sort you a refund if you’d like. Some folks have reported not receiving the heads up we send a few days before so I understand it can come as a surprise.
as this is a public forum I cant tell you how I really feel about scammers like this with out getting blocked. To use such vocabulary is regarded as not mixed company friendly.
