We run a free volunteer-staffed health-related website that has an embedded phpBB support forum with more than 6,600 members. The website has a dedicated contact page that contains important text instructions on the best way to seek help. Our problem is that the vast majority of people don’t use this page, but simply click the “Contact us” link in the footer - which just calls up their email client. So they miss this important info.
This is adding a huge burden to our workload, so we need to remove this footer link altogether and force people to use the contact page.
I can’t find anything related to this by searching here. Anyone know how to do this? I’m using RW 5.3.1, but I also have RW 6.x on my offline Mac if that’s necessary.