This issue has been a thorn in my side for some time. I have Rapidweaver 7 installed on my iMac and MacBook. The application resides in the Application folder and nowhere else. I have been in contact on several occasions with Realmac Support however, despite some suggestions the issue has not been fixed. I have just downloaded and installed Version 7.5.4 to the Application folder in the hope that the problem might have been resolved but sadly not. I have appended below the evidence sent to the support team in the hope that someone on the forum will be able to help me resolve the issue.
Messages to and from support team
When I try to update to the most recent Rapidweaver version today, I am presented with an Update Error! message. The message text states that I cannot update Rapidweaver from a read-only volume like a disk image or an optical drive. I am running Rapidweaver 7.4.1 from the Applications folder since I purchased the software however, there has been something odd about my installation since purchase. Somehow my iMac believes my installation is on a drive other than the Applications folder but it is not.
This issue is usually a result of the following:
- project file is stored on a network drive / external drive
- items in project (assets) are on a network / external drive
Can you confirm if this is the case or not?
Thank you for your email.
I can confirm that all files are stored on the main iMac drive with the Rapidweaver application in the Application folder and the project files stored in the Documents folder. This situation is mirrored on my MacBook where I also have Rapidweaver installed, which only has the internal drive installed; no other drive. Furthermore, I downloaded the update from the Realmac site after making contact with you, dragged the downloaded file to the Applications folder on my iMac, and the position is still the same. It is also worth noting that I have an application installed on my iMac called ClamXav which is antivirus software. When I launch Rapidweaver, ClamXav responds with the following message - Really Scan?. This would indicate that it thinks Rapidweaver is stored on a removable drive. All very odd indeed.
Can you boot in safe mode and see if the issue persists? Wondering if it’s an app causing this…
The problem still exists in Safe Mode. I got a little confused when rebooting in safe mode. So, the problem still exists in Safe Mode on both my iMac and MacBook Pro.
Another symptom ….
When I load Rapidweaver and pin it to the dock and then reboot, the Rapidweaver icon is replaced by a Question Mark!!
Despite trying hard to get this problem corrected my issue was closed without resolution.
Support have suggested that … “For some reason, different setups, different apps, they all have different variables and some of our users can’t update automatically”.
I cannot disagree with this but, at the root of this problem is the fact that when I load Rapidweaver my system thinks that it is being loaded from a location other than the applications folder.
If anyone can help, I will be very grateful.