Thanks @kryten
Yes we have a shiny new support desk to make it much easier to get back to people as quickly and clearly as possible!
Stuart is helping me with that 
@Leon - I have reset your account, please try it again
Aha! Success!
Thank you, now above my order history, I have a download feature. Brilliant.
Thanks guys for the help, and yes, @yuzool the new support desk appears to be great addition.
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