Formloom 3 instantiate mail function

[AnnetteK (Annette Khan)]

Hello, my first post, so be gentle with me!

I’ve created a site for www.french-wine-tours.com using RW8.5 and the Engineer Theme, but I’m having problems with the two forms that I have created using Formloom 3 (remote on stacks pages).
The site is published, but when you fill in the forms and hit submit the following message appears:

Oops! An error occurred.
0 message were sent. The following addresses had problems, Could not instantiate mail function.

I’ve checked all of the Formloom settings compared to other sites that I have created and everything is the same, so I don’t understand why this is happening. (No theme is selected, SSL mode ticked, form page set)

I’ve been in touch with the hosting company - online.net - in case the problem is at their end, but they say that they cannot provide assistance for this problem! This is the only site that I have created using this hosting company, all of my others were straightforward with 1and1/Ionos.

Any thoughts?
TIA Annette

[capetom (Thomas Roegner)]

Hi, do you send the mail via smtp? What is your setting in the smtp area (screenshot)?

[AnnetteK (Annette Khan)]

Hello, Thanks for that. I had never had to add anything in those boxes before on other sites. Once I figured out the correct password and ports from the client, it is now all working correctly. Thanks!

[capetom (Thomas Roegner)]

Yep, it should work also without any smtp settings. But for the client and customers I find it more “safe” and consistent to handle mails via the server you are hosted on.