HELP! URGENT! Client cant access website


(E) #1

I have made a website for a client here

One of his clients cannot open the site
"I tried it again with the below link and received the same response, “The connection has timed out”.
_ _I then tried through Mozilla and received the same response.
_ Have you asked another outside party to try to access the website?"

HELP! not cool! Any suggestions!


(Stuart) #2

@Figory

Works fine for me. Loaded it about 6 time with no issues.

Have you asked the client to clear browser cache and try again. Are they behind a corporate firewall or proxy? Something like that?

GREAT JOB ON THE SITE!!


(David) #3

Worked fine for me as well. Also ask if the client might be using Ghostery or something else that may be blocking content.


(scott williams) #4

I tried it in three different browsers with no problems - Nice looking site.


(Mark Sealey) #5

Same here. Maybe ask client to check their network connection?


(Christine Russell) #6

Hi you may like to ask your client to check out the details on the link below to see if any o them corresponds to his issues…

http://www.mediacollege.com/internet/troubleshooter/connect-to-website.html

Hope this helps I was able to access the site without any issues


(Arsel) #7

Maybe the customer is in the region, where access to the site blocked? Yes, the situation is strange, but occasionally it happens. I often have to change your ip to get access to the right sites.