My domain ftp is: ftp.kimbundu.ca. My username and password are correct (I checked it), but something is not working there. Can you please help me? Don’t understand why there is no phone support system at RapidWeaver.
What version of RW?
When do you get this message(test, browse, publish)?
A screenshot of your publishing settings would help?
Who are you hosting with?
What version of RW? - I bought is yesterday, RW7
When do you get this message(test, browse, publish)? - When I test, I get this message.
A screenshot of your publishing settings would help? - Attaching it here.
Who are you hosting with? - Hostpapa
If you need to add a port number, then add a colon : followed by the port number.
So if they are telling you port number 2080 then try: kimbudu.ca:2080
Thanks Scott. I am afraid that does not help. “0 of 0 files published” even though I have made saved changes to the pages, and then when I press “cancel publishing” RW displays cancelling, but gets stuck there, and does not respond anymore before I do a force quit and restart.
Think Scott means SFTP. If you host supports this use it. It’s much more reliable (less handshaking) and secure.
Plan FTP protocol predates the Internet by over a decade and has no security built in. It was designed for private networks. You’re logon information including password are sent in the clear.
Thank you! That was very helpful. I got in touch with Hostpapa, and after a 2h long phone call we fixed the issue. It was the path that was not working properly and also apparently the password. For some reason, they split the password for the CPanel and the account as two separate entities and that created confusion. It is all fixed now, and the site is live
Thanks again!