RW Classic 9.5 does not update a file on our site (gatherthepeople.org) when published but the updated file appears correctly when published directly to other sites (e.g., academia.edu and archive.org). RW publishing page has path and web site address and PW correct, and gets a Connection Test Successful. We have tried alternative paths and republished the entire site to no effect. Our ISP, GreenGeeks, confirms that our FTP login details are correct and within their cPanel File Manager, the updated files were delivered successfully to the public FTP directory. (FWIW, using alternative browsers to check the republishing effect makes no difference.) We’re stumped, especially because this problem seemed to arise for no apparent reason. Any help much appreciated.
Hi @Moshe,
Is it always the same file that won’t upload? If so, what type of file is it, and how big is it?
Sometimes, hosts will limit the allowed size of files through FTP.
Cheers,
Erwin
It’s a 1.8 MB pdf. In the past we have uploaded (published) this particular file many times and, moreover, we have published files many times larger using this version of RWClassic (9.5).
Actually, our version of RW Classic was recently updated from the previous — but hard to see why that would affect publishing a more or less ordinary file.
Hi @Moshe,
Try not to develop tunnel vision and look at RapidWeaver as the cause. There might be something else that’s triggering the server to reject the connection while that file is in transfer.
Let’s start with the most basic trouble shooting, and that is to bring down the upload speed inside RapidWeaver. By selecting the slowest option, you’ll prevent RapidWeaver from trying to upload files through multiple connections at once, instead making it upload all the files sequentially over the same opened connection with the server.
To do this, go to the Publishing tab of your project and set the Connections to 1- Slowest.
Next, click File > Re-Publish All Files
This will take a while.
Please report back with the result (either it works or you get the same error).
Cheers,
Erwin
Sorry to say, that didn’t do it.
The file in question, has not been updated.
Hi @Moshe,
What happens if you upload the file manually (using an FTP client)? Does the server refuse it as well?
Cheers,
Erwin
Changed the title on a single file to see if it would publish correctly. Got no error message from the publish command, but when I checked for the file on my web site, I got a 404 not found. When I went back to the original form of the file in RW resources and republished, still got a 404 page on my site. Obviously, RW cannot publish or republish any file now. So now I have a dysfunctional 404 page on my site and no way to fix it — which begs the question, is there any way to fix RW. Boo-hoo!
Hi @Moshe,
My suspect is the file in question - not RapidWeaver.
What happens if you upload the file manually, using an FTP client? Do you get other errors?
Cheers,
Erwin
I actually have an FTP client (which I got a couple of years ago and never used), but I can’t figure out how to upload the file manually. I don’t know from where to where to do the upload, or how to use the FTP client to do that. Seems I need a hands-on paid consultant to do what ever is necessary to ID and fix the glitch here.
I should have added that I’m very appreciate of all the time and effort you have given me.
I don’t understand why you would think it’s the file when a different test file was tried and it couldn’t be published either.
Hi @Moshe,
I don;t think it’s RapidWeaver, but rather the file itself, because of one simple fact: RapidWeaver has a very basic FTP client built in, that does nothing special to your file while uploading it. What it does do, if you set the connection speed to one of the higher settings, is open up multiple connections to your host’s server at once and upload more than one file simultaneously. Some hosts don’t like that, or rule it out in their terms and conditions, which is why I suggested you set the connection speed to “slowest” (where RapidWeaver will only use one connection at once).
If you’re sure that you ruled out wrong credentials, then it can only be one of the following:
- Your connection
- The infrastructure of your host (including but limited to the server you’re trying to talk to)
- Permissions on your host’s infrastructure
- Your file triggering one of your host’s security measures or content restriction measures
Let’s troubleshoot them one-by-one:
1 Your connection
Do you have access to a different internet connection? Perhaps using your phone’s local hotspot feature? Try that. I’ve had customers who were locked out of their server because Vimexx (a Dutch hoster) black listed their IP.
2 Your hosts’s infrastructure/3 Your permissions on that infrastructure
This is where the FTP client comes in. If that can’t connect and upload files either, it will show an error message telling you why it can’t upload. It could be something simple like you’ve ran out of disk space on the server, or that your host limits files of a certain type of file size.
4 Triggering some kind of restriction or security measure
Some hosts prohibit certain file types, or characters in file names. Again, a separate FTP client will probably tell you this in the error message.
Cheers,
Erwin
Erwin
Not looking for sympathy, just want you to understand my limitations: I’m 85 and in poor health. Just using the file transfer utility is more than I can manage. If such a person exists, we would be happy to pay the usual professional rate to straighten out this mess. But beyond that, we’re out of options. Again, you’ve been a prince trying to help.
Hi @Moshe,
I’m sorry - I can’t be of service there I’m afraid.
Where are you located? Perhaps a pro user in your vicinity can help you out.
Cheers,
Erwin
San Fernando Valley of Los Angeles.
Called a friend and he figured out that the problem was the mode setting on RW. It needed to simply be in passive. All’s well now.