RapidCart Pro and invoice Information

(john) #21

Here the same problem. I don’t use paypal, so that is not the problem. At the past 3 weeks my store is online i’ve received already 3 times an payment email from my iDeal provider(mollie) but NO order-email from RCP. I must return an little amount to the customer (via mollie refund) and ask them for their order by email again.

This is not happen everytime, the ratio is about 1 on 10 that will not send order details to my email. Also no order-details in the Admin-area!

Very strange problem, because when the user has paid the order via an payment-provider the Cart has done all the work good, just the ordering-email is failling sometimes!!

Someone help??

(Frans van der Geest) #22

I have the same her, Mollie, 1 in 6 or so goes wrong, buyer does not get the confirmation email with downloadlink (nor do I get the copy) after successful payment.
Very, VERY annoying!
Happened to me today again! I had to refund and let them order again.

(Robert Clare ) #23

Have you looked in your spam mail ? Sometimes I find my rapid cart pro invoice email in my spam folder.
The PayPal notification goes to correct address. I think it may be something to do with the invoice subject description that may contain suspicious spam names. I use the word “honey “ in part of my description.

(Frans van der Geest) #24

Spam mail? Seriously? That is your suggestion? You are kidding here, right?
No. I am not that simple that I forgot think ‘Ah, maybe it is in Spam’. I mean: come on!

Please, take this seriously because, if you look through the forums you will read the same problem on other threads.
A update or two ago from Rapid Cart Pro this started to happen: no confirmation mails generated sometimes.
Please RealMac: FIX this!! It costs me money and makes disappointed and unsatisfied clients on my webshop!

(NeilUK) #25

RapidCart Pro, as far as I know, is nothing to do with RealMac. It’s made and “supported” by Foreground https://4gnd.com.

(Robert Clare ) #26

Dear Frans I hope you find a soloution to your problem. Best wishes for Christmas and the New Year.

(Frans van der Geest) #27

I stand corrected, you are of course absolutly right. My bad, I searched for this problem, came at this site/forum and started mixing companies up. Sorry and thanks Neil for directing me to the right company.

(steve bee) #28

(Frans van der Geest) #29

Yeah… been a loong day with little sleep. So yes, adressing the wrong people with the wrong tone…