I was hesitant about adopting (or upgrading to) RCP4, and had bad memories of frustration and re-working of client websites when version 3 stopped working with RW7 (or was it RW6?) with a resounding silence on the matter from the developers. A couple of years passed and I was not even made aware of a v4 until I needed to add a digital download platform recently and PaySnap stacks could not cope. My question about this on another forum got some enthusiastic responses about RCP4, so I thought I would take a look, and I was most impressed. My concerns about lack of support (as per the comments on this forum) were put to the test when the only published means of contact I could find on their website was via a worryingly disused Twitter account, so I had to ask around for an email address. Once I had emailed a couple of queries these were pretty promptly answered and subsequently, on reporting a bug, I was soon rewarded with a fix within a new release.
So, I am happily using RCP4 now with some great results. Clearly the guys at Foreground have some work to do when it comes to channels of communication and although there may be legitimate reasons for this I don’t think it is as it should be, but once I was in touch with them they were very helpful. RCP4 is certainly a very comprehensive and well-considered product, and I am happy to recommend it.