Short Answer: Click Send Report. It helps. But also give support folks as much as you can. The more you give them to work with, the more quickly they’ll get you back to work.
Absolutely click “Send Report” too. That sends the report to RealMacSoftware. That helps them see all of the crashes and focus on the ones causing the most problems. That’s great for helping RapidWeaver as a whole.
But it’s not very helpful for getting support. Especially from a 3rd party dev. Most users just want to work around the issue and get back to work. For that, the best thing is to contact support and give them as much info as you can.
A support person that has all the info – crash report, file, addons, and a description of what the user was doing at the time – can usually immediately diagnose a problem and usually give a detailed suggestion about how to work around the issue. And also pass that info on to a dev to fix the bug.
Unfortunately most users simply don’t want to take the time. Or enjoy the catharsis of a good forum rant instead (i’m guilty of it as much as anyone!!!). So support folks usually only get a partial picture and have to make some assumptions. Assumptions make for wrong guesses, more emails, and more frustration.
And worst of all – it means the bug goes unreported and unfixed.
So, take the extra 2 minutes, collect all the data, and fire off an email – it’ll save tons of time in the long run.