Hello, I hope someone can help. I’ve been using RW since RW5.
I have been trying for some time to FTP publish my site to Little Oak, but it keeps failing. Little Oak support said to get hold of Realmac for help, since it’s not on thier end. Parts of my site were uploaded off and on a few weeks ago, but since then it just won’t upload at all.
The connection always tests out ok.
I’ve tried changing my log in credentials and all the publishing setting a few different times, and still nothing has worked.
I watched Realmac’s video on FTP uploading issues and nothing there helped, but at the end it said if none of what was in the video works, to send them the support log. It’s been a week and I haven’t heard back and I didn’t even get a confirmation email showing it was received, yet the email with the log does show sent in my sent folder.
When it fails it also then freezes and I have to force close RW8.
The error messages usually are, “couldn’t upload xxxxxxxx”. With the xxxxxx being some different file every time. Never the same file.
I on occasion get the error “transfer failed”
Didn’t work but thanks for the input.
I changed my password and it didn’t make a difference.
Little oak tech varied that my credentials are right and that I have plenty of space.
He was able to make it work on his his side.
I have tried every speed some time back at least three different times and it didn’t help. I tried that some time back to with no positive result.
I check on Little Oak and I have a huge amount os disc space left.
I’ve tried all the passive, active and the other setting quit a few different times in the last three weeks, but none made a difference.
I was hopping realmac would look at my log to see if they can find out what is going on. I think I’ve tried all the basics. I can try sending it to them again. I checked in my sent box and it shows sent, but I never got a confirmation email back?
Little oak tested my ftp uploading with my credentials and setting and they said it’s working fine on their end. The reason I sent realmac my log was because thier tutorial video for diagnosing and fixing ftp issues specifically told me that if nothing in their ftp and publishing settings tutorial video helps, to send them the logs and they will help.
I’ll have to to download a standalone ftp app like you suggest. I never used one, so I’ll have to look into it. I would expect paying for RW every time they make a major upgrade since many years back that it would just work or thier support would figure out what’s going on? I followed thier tutorial instructions to a t.