Unable to reach anyone at YuzoolThemes


(Michael Martinez) #1

Does anyone know if there is a problem with his Michael Franklin or his website?

I tried to reach out to him on a purchase made yesterday and have not been able to get any kind of response. So I am now looking for other avenues of contact.


(Adam Shiver) #2

@yuzool lives in Japan if I remember correctly, so there may be a bit of a time difference at work here.


(Tom) #3

I had two support/info tickets in over the weekend and had helpful responses to both by Monday evening/Tuesday morning. I have found them to very responsive and helpful in the past.


(Salim) #4

I live in Malaysia, nearer to Japan but my ticket has no been responded. I purchase a stack but did not receive any download link. payment already made.


(Stuart) #5

Hi all,

There were a number of tickets raised over the last few days concerning download links not being received. Whether the email link ended up in a spam folder or something like that its hard to say.

Please rest assured that we are working our way through these as quickly as we can.

Thanks for understanding,
Stuart


(Michael Frankland) #6

Sorry about this Michael!
Just saw your email and replied :slight_smile:

The quickest way is always
https://yuzoolthemes.com/support

Cheers for getting in touch!


(Michael Frankland) #7

Thanks @Mode + @Elixir :slight_smile:


(Michael Frankland) #8

Thanks @kryten - yes this is true and we have now rectified this and notified all people concerned about this!

@mybkaf I just replied to your ticket this morning and that should be solved for you now

Thanks all :slight_smile: