Videos stall when playing


(Elisabeth Hyde) #1

Attempting to upload 2 videos to my site. One is a 30 second .mp4 and one is a 2 minute .m4v. I have used multiple stacks for videos. When published, both videos stall/freeze/hang at random spots. Not sure where the problem is.


(Robert Ziebol 🖖🏼) #2

The time length is one factor, but you also have to look at the size of the overall video file, speed of the person’s internet watching the video and stuff like that.


(Elisabeth Hyde) #3

One is 30MB .mp4 file, one is 112 MB .m4v. Download speed 7.6 mbps and upload 1.4 mbps
Watching on Firefox and Chrome

I have been using html5 stacks. Do I need to convert the files to something else?


(Mathew Mitchell) #4

As Robert already said there are multiple factors at play.

One “trick” some folks use is to upload to Vimeo (free account), let them process, then download the final version at their site. They do a good job optimizing videos for website playback. Put that new Vimeo-ized version on your server and things should play much smoother.

… but as Robert indicated there are multiple factors at play. Providing a link to the relevant page(s) would help us provide better suggestions.


(Elisabeth Hyde) #5

thanks. Vimeo was my next step. Youtube plays just fine, so I don’t think there is an issue with the files, but I don’t want the content that pops up at the end of the video. I was just hoping it was something obvious that I was overlooking.


(Elisabeth Hyde) #6

here’s one of the pages with stalls
http://www.killamspoint.org/

here’s the other
http://www.killamspoint.org/photo.html

The site is currently under construction!


(Bill Fleming) #7

The issue still can be the video file itself and what transcode the video was recorded in. When you upload it to YouTube or Vimeo, it transcode the video in a different format that is more internet friendly.

You mentioned that YouTube play just fine, that because YouTube took the video file and transcode it differently. Same as Vimeo site. YouTube and Vimeo is not playing back from your original video file but a copy of your video file that was re-done by the server to be more internet friendly and widely supported in most video players.


(Bill Fleming) #8

I just checked your video on your website and I think it needed to be transcoded to make it web friendly or your web server host have a very slow backbone to the internet.

Like what Matthew mentioned earlier try uploading it to Vimeo and download it after Vimeo is done transcoding it or use an open source transcoding software like Handbrake.

Handbrake - https://handbrake.fr/


(Elisabeth Hyde) #9

thanks so much, Bill!


(Mathew Mitchell) #10

Is there any reason you don’t want to show on YouTube besides the “next video” issue? If not, then there’s a way to prevent that “next video” showing up. Do a search on this forum. Someone posted a great way to prevent this via the URL you use. It was posted in the last 1 to 2 months.

I don’t believe Vime has the same issue, so that’s another alternative.


(Mathew Mitchell) #11

I just tested with your longer video. Original: 112 Mb. After Vimeo does its work: 34 Mb and beyond size it will play smoother on the web. (Or download to your hard drive and keep using HTML5 stack.)


(system) #12

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