I find the issue isn’t really not being able to problem solve, or skill of the end user. RapidWeaver after all is for beginners and experience users. It’s the attitude and tone of the Original Post.
New less experienced users should feel free to post problems, questions and issues on this forum, there’s lots of more experienced users that’ll help out.
Just don’t title your post like this post, or be ranting on about “lacking support”. Just ask nicely, state the problem you’re having and chances are you’ll have folks jump in (like on this post) and get things going.