Thanks @Dperk2u - sorry but I must have not received your email
Can you resend please?
Also in the meantime it’s most likely just a URL fix as mentioned above. If you share your site information I’m sure you can be fixed up straight away 
Thanks
Michael,
I resent my request yesterday. Thank you.
Denise
@yuzool FWIW I think a short video tutorial explaining how to set the Register stack up while using Rapidweaver’s Tidy URLs feature (which I use on every site) would save a lot of headaches for users and a lot of support time for you.
Just a thought.
Rob
1 Like
I did send you a request of a refund (5 times)… and you refused it. Just offered me another Stack from your shelf. So, why did i not got my money back???
I haven’t received my refund either. I sent three (3) requests. And, of course, no advice on how to get the stack to work…
Sorry to hear that @Blacksheep013 and that you want to dedicate your time and energy to do that.
@Dperk2u - I’ve also sent you a solution several times. Maybe my emails are not getting through?
https://www.yuzoolthemes.com/new-support-desk-and-email-outages-in-february/
Solution is now here: https://www.yuzoolthemes.com/support/article/view/stacks/register-stack-not-working
I think sometimes people forget that the developers here are human too and stay up day and night to get things working. And when things break, sometimes a little more sympathy would go a long way 
7 Likes
Michael, we don’t need to email each other again. Just refund my credit card. Your solution is how I set the stack up from the beginning. I emailed you the paths for the signup and results pages and they are exactly as you suggested, and it does not work.
www.mybenefitsall.com/SignUpBA.php (I left the Folder field in the Inspector blank)
The result page URL is
http://www.mybenefitsall.com/RegistrationBA.php
This is right but in the page URL you should put SignUpBA and RegistrationBA respectively, without the .php and it will work
As in the docs: How-to Stack
I don’t think you followed this step. But please send me a screenshot so I can see exactly, thanks
1 Like
Michael,
I’m not adding the .php to the filename in the Inspector; it is automatically added when I save or publish the site. I can’t delete it. No way around it… I am not adding .php extension in the stack set up either. This may explain why the stack is not working for me. Lastly, when I log onto the signup page and enter an email address to test, the result is a 404 page error and the url is www.mybenefitsall.com/index.php. That url does not exist on my site–my home page is index.html and changing it is not an option.
May I have my refund?
Please please please open a support ticket:
Please include your RW site or just FTP access.
If you don’t do that, we can’t help you. I’m sure it’s something simple that is missed.
2 Likes
Hi Denise,
I’ve been watching out for your ticket arriving over on Michaels new technical support portal. If you are still having issues - which it sounds like you are - please do as Michael asks and raise a ticket over there with your project details
Once you have done so, I’ll be delighted to work with you to resolve this.
3 Likes
Just for fun I installed Register, follow the online yuzool’s instructions and is working as expected.
Best
4 Likes
Thanks @peppermint! 
I am still waiting for my refund Michael. I am an developer too, but when my clients want a refund because of a product that they did not like i just give them back theior money. Thanks in advance.
I’m not aware of any open tickets with you, Rene. If you do have one, would it be possible to reply on it so I can see it’s you? If you need any assistance getting up and running with the Register stack please just raise a ticket or, if you have one already that I have overlooked, (we are only human, after all) please reply on it to push it to the top.
I don’t think that we can offer you a refund because you have decided that you don’t like the stack, but we would certainly be interested in helping you to get value out of the stack, if at all possible. But lets do that in a support ticket where I can speak directly to you and help with any circumstances which might be a factor.
Thank you for understanding.
Stuart
Hi Stuart,
Open Ticket? , that ticket has being closed for some time now.
But i am still not happy with the situation.
I discussed this matter by email with Michael months ago … but he did not replyat all… or replied weeks after. After a long wait with no replies by Yuzoothemes i throw it on the forum… and he reacted again. I bought that stack at that time for a clients website, it did not work after all the effort i put it. Michael gave some hints… nothing worked. I bought another stack with a similar idea… it worked seamlessly. Because of the Register stack did not work… i asked a refund… In which was refused because of all kinds of reasons. I feel not being served well as a client… not the product… nor the service. I did not have this with any other Rapidweaver supplier. And it seams i am not the only one. So, you decide if you give me a refund or not. That will be the decision you both have to make from deliver to client.
My personal opinion is this:
You bought the stack and hit problems, Michael did his best to resolve those issues and as far as I can see it is, at best, unclear, whether his recommendations were carried out and/or the results communicated back to him in a useful way.
You were offered a replacement stack. You declined.
You have persisted in publicly trying to procure a refund through the forums, which is in my opinion:-
– Damaging to us.
– Unwarranted.
– A misuse of the forum.
I have this evening volunteered to help you get use of the stack, which you have also declined to do. I have asked you to raise a ticket so that we could at least work through any issues privately and try to come to a satisfactory resolution - which you have also declined to do.
Fact: Michael bends over backwards to provide innovative, exciting products backed up by quality support. Do we get it right 100% of the time. Nope. But we do our best.
I have asked RMS to close/intercede in this thread as I honestly do not know who it benefits.
Rene - our door is always open.
5 Likes
I want everyone in the RapidWeaver community to feel safe in the fact they can purchase and test out add-ons knowing they can get a refund if it’s not for them. This is especially important as most of the time demos are not available (or possible).
At Realmac we have always given refunds if that’s what the customer really wants. We try to help them, but sometimes a refund is all the customer wants. Good customer service is giving the customer what they want.
Maybe we can get a public response from @yuzool on why refunds were not given?
1 Like
To be fair to Yuzool I know there are others (Yabdab, I think?) that don’t offer refunds, but that’s stated explicitly on their site. Unless your add-on has a registration component built in, the refunded party could still use the stack.
Having said that, I don’t know that it’s worth the time / effort / mental health to work with a customer who doesn’t want to be worked with.
1 Like