I really don’t know how to help myself any more. Now that I have a new MacBook, I have to reactivate the licence, as I have done many times over the years. Unfortunately, for some unknown reason, it doesn’t work this time and I always get an error message saying that activation is not possible.
My question to the group: have any of you had this problem and was there a solution?
Unfortunately, I have been waiting in vain for days for a solution from Realmac Support to what has become a really urgent problem.
I am a software developer myself in a completely different field and I think I can expect a quick and uncomplicated solution from a manufacturer, especially as this is not an unsolvable problem for them, but it is for me in this case.
Ah yes, I could of course buy a new licence so that I can continue working…
I can see @dang replied to you in our system, but then looks like your follow-up was missed. I’m so sorry about this, we pride ourselves on offering friendly, reliable and fast support so I feel like we let you down.
I’ve dropped you a private reply to get you back up and running. If you have any more issues you can always email me directly - dan at Realmac software dot com and I’ll help you out.
As discussed in the private message, it is now working again. Dan put me on the trail and the network filter in Little Snitch was the culprit. In all the years I’ve been using Little Snitch, I’ve never had this happen with a RW installation.
Even if it took a while, I’m grateful to Dan that I can now finish my work and that my customers don’t deprive me of their love.
I’m happy to hear that you were able to discover that it was the Little Snitch app that was causing your activation issues with RapidWeaver. Thanks for your patience in getting that resolved.
I’d also like to apologize for any delay in reply to your support ticket. Last week I started feeling ill and then on Wednesday the 17th I woke up with no sense of smell or taste. Naturally I took a Covid test and unfortunately tested positive. While I did work a bit on Thursday and Friday while under the weather (which is when I got your support ticket), I took the next few days off to recover and subsequently missed your reply in our ticket system. It looks like @dan might be able to empathize as it seems he has come down with a case of Covid as well (what an unfortunate coincidence us both catching Covid around the same time ).
Nevertheless I’m glad that @dan was able to jump in and pick up your ticket in order to help get your problem resolved. We are a small team here and we pride ourselves on helping each other out when needed.
Thanks again for your patience @binarydog. If there’s anything else we can help with please don’t hesitate to let us know.
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