I got another case last night, waiting an hour for delivery since I and my shop didn’t get her email order and Paypal confirmation. It’s so stressful for staff to explain to them since they thought their credit card was debited. Anyway, I have to take her order and charge her credit card from my shop machine. Hopefully that she will not be charged twice.
However, I still wonder WHY did customer GET email order even though their payment was not successful? I have no trace of outgoing email in TurboSMTP and nothing in MySQL database.
I’ve had issues with paypal payments myself.
Customers are going to pay with paypal, clicking all the confirm buttons but then feel it’s all complete. They come back to the site and forget to click the Extra ’ confirm payment’ button, on the site.
I have asked Rob, on their support forum, to consider the following; which removes a step from the ordering process:
‘payment is taken and confirmed on paypal site’.
User is then redirected to a ‘thank you and payment summary page’
This removes a situation where people think they have paid and haven’t. Which is happening for us. It also means we can depend on the paypal confirmation email as the payment initiator and thus we all know that the customer HAS paid.
Furthermore, if the paypal page shows a list of items ordered (itemised) then we can rely on paypal email as a reference for the ordered items.
I am crossing my fingers on some solution that removes hurdles, failed payments and confusion.
Thanks and you’re not the only one with issues on this front.
However, it’s still a great plugin and stripe works wonderfully, it’s just many people prefer to stil use paypal.
RapidCart Pro uses payment gateways just for handling payment process, no cart details other than total and order number are passed to the gateway.
So a two-step procedure to authorize and confirm payment is required.
Anyway thanks for your feedback.
We will definitely consider your suggestion in next releases.
It doesn’t need to be a fully integrated gateway then. I noticed we had to get a key from the developer centre for the paypal integration. Something I’ve never done with other shopping cart integrations.
There are lots of ways to integrate paypal. I think the 2 step process is cumbersome and cause for failed checkouts.
A quick solution would be to auto confirm the checkout on return to the page (rather than have the user click a button). This would be an easy first fix solution.
Or another qucik solution would be a basic parsing of the order number and total without api integration for full payment on paypal
@gibo
Hi Guys, I wonder if it would be possible in a future update to implement a “Shipping Address” field where the customer can enter a shipping address different from their billing address, and then the shipping charges would be applied for the shipping address. We anticipated this need might occur for us and it did for the first time today when we had a customer in the UK place an order and wanted it shipped to an address in the US. I suspect this may be a helpful option for many RCP users. I realize there is a constant flow of feature requests, so I hope you don’t mind one more.
Now I accepts Stripe for credit cards only. Better customers’ feedbacks. It went well except one case customer double paid, I got double email orders and double Stripe payments but both orders didn’t show in shop database. Now I refunded one transaction.
New Features
New product rating.
Introduces support to Store stack.
Enhancements
Promoted and tag labels are now visible in Catalog page when set in list mode.
New option to require customer to type his email address twice to avoid typos.
Cart Overview back button now redirects to previous page… again.
Category and tags filtering in Catalog toolbar now shows “delete” icon.
Disabled settings are now grayed out.
Adds support for stock and tax rate in CSV import and export.
Default images are now hosted over HTTPS to avoid possible warnings.
Improves support to Stripe.
Improves support to Amazon S3.
Bug Fixes
Fixes not refundable shipping, options and payment fees in Admin > Order section.
Fixes shipping and payment fees rounding in Admin area.
