In the wild hope that someone can help, I’m asking if anyone here could suggest what I could do to solve this problem. Obviously settings have changed but being a crazy newbie, I can’t for the life of me work out what the problem is. When I press the ‘Test’ button, I get this Error message after about a minute.
This is the Settings Window. Can you spot any anomalies in there? My concerns would be where the arrows are. Yes I can ask the Domain hosts, but their service is lousy.
What host are you using?
Try this for your server: ftp.websitedomainname.com (replace with your website domain name)
Try this for your path: public_html.
You’re quite correct Doug. That was a wild stab in the dark on my part. Hopefully I’ll hear from the support people but they usually take days and days! Brad
Your publishing path should be a folder. Not a file. Rapidweaver will upload your entire site into the folder you specify there.
There are three main things in publishing:
username
Password
publishing path
The publishing path is often dictated by the username you use. This is because, more often than not, you can create additional ftp accounts. These ftp accounts have different access and folders they can view. As a result, you have to adjust the publishing path accordingly.
The error you are getting I believe is related to your publishing path. The index.html in the publishing path is a file. At the very least, remove the index.html and try again. I can’t advise if the rest of the publishing path is correct as this is host dependant. Typically it is public_html like @LSPhoto suggests
That’s unrelated to the error shown in the image. Without looking up the RETR (retry) command, the message sounds like RW is trying to “download” the file instead of upload the site. This won’t change by changing the FTP transfer mode.
Thanks everyone. No luck I’m afraid. And when I spoke to the help person, she said that all the settings were correct. Mind you, she kept asking what RapidWeaver was (!) I had changed a couple of settings because I was still getting errors. But that didn’t change things.
My host company in Australia is www.netregistry.com.au Attached is the current settings window. When I click on the ‘Test’ button, I’m still getting the error message.
Cheers…Brad
File Transfer Protocol (FTP) is a protocol used to transfer files from one host to another eg. from your computer to our website servers. Upon subscribing to a website hosting plan, users are provided with FTP details so that they may use a third party FTP client to upload their website files to our servers. Below are instructions on where to locate, update and manage your FTP details.
Did you get these details from them? Without giving the password could you share what they sent you?
Doug, it was 2014 when I first did this site. I think I used iWeb back then. When I show the online help the ‘settings’, she replied that they were correct. e.g.
( 8m 30s ) Jan: Thank you for waiting Brad.
( 9m 38s ) Visitor: Specifically, the settings it’s asking for is the Publishing Method (FTP?) Server (cp35.ezyreg.com) Connections (slowest) Username brbr7465 Password (usual) Path public_html Mode Passive.
( 10m 34s ) Jan: May I ask, is the rapidweaver is similar to an FTP client?
( 11m 3s ) Visitor: I believe so. It seems to have the FTP built in.
( 12m 0s ) Jan: I see. So the details you have provided are correct. Those are the same Hostname, Username and Password that should be used for the FTP.
( 12m 55s ) Jan: For your reference about the FTP for cPanel hosting kindly visit the link below: https://www.netregistry.com.au/support/ftp-details/