I’m having problems with RW connecting with my host service. I’ve spent several hours on the phone with MacHighway and so far they haven’t discovered what’s happening although they have checked everything under the sun. The 3 techs I’ve talked to keep calling it an “uncommon” situation.
Please bear in mind I use my Mac exactly how Steve Jobs intended–as a tool to get various things done. Just as I have no idea how my microwave works, I don’t have a high degree of knowledge about how my computer works!
The issue was discovered when I tried to update my website (10 days ago!) and wasn’t able to connect. The tech had me try and access the cp22 account with various devices (MacMini, Mac Pro laptop, iPad Air, iPhone 6SE). If anything connects, I get the “Sorry! Please contact your hosting provider” message.
Although I couldn’t access the cp22 by typing it into the computer, I was able to access it once from my website online (via iPhone & Verizon and off WiFi system) by adding cp22 to my domain name in Safari. Alas, I can’t do that any more.
Over the past week, my website has been either a 404 failure page or accessible on various devices. As of today, the website appears to be online on every device except my MacMini (which of course is where my RW software is located). The MacMini consistently gets a 404 failure page, but oddly, I can access my website via my Project page/View/Visit Published Site on the MacMini (OS High Sierra 11.13.4) RW 7.5.5)
The folks at MacHighway said they are working on it, but I haven’t heard from them in several days so I doubt they are losing any sleep over it.
I’m not sure if something is set wrong in RW or at MacHighway or somewhere in between. It’s as if my computer is knocking on a closed door. Fortunately, people seem to be able to access my website, but I can’t do any updates or republish.
Any suggestions would be highly appreciated.